Faqs

What are the main differences between your joinery and NZ made aluminium Joinery?

Our joinery is made from multiple layers of laminated timber of your choice which provides strength and dimensional stability. Timber frames provide much better thermal performance than aluminium frames and timber does not condensate! If you are not too keen on timber because of its exterior maintenance requirements, we can supply your joinery with an outer aluminium cladding.

How long does it take to receive the order?

It can take 6-7 months from placing the order to delivery to your site.

Is the joinery insured during transport?

Yes, we carry marine insurance so your order is 100% protected during shipping and road transport to your site.

How much does this joinery cost?

All costs are dependent on the operation type, order volume and finishes of the joinery. Our latest (house lot) quotes were comparable in cost with NZ made thermally broken aluminium joinery with low-e and Argon glazing. For a free quote that's specific to your project, get in touch.

How long does a quote take and is it free?

All quotes are free, send us your window schedule or set of plans and we will get back to you asap, usually within 5 working days.

What is the warranty period?

All of our products have a warranty period of 10 years.

I live close to the sea, is that a problem?

No, we can supply all the joinery with anti-corrosion hardware, just let us know when you request a quote or place your order.

Is the joinery and glazing tested and verified for NZ conditions.

Yes, all our joinery and glazing options comply with the NZ standards and are tested and certified for wind zones up to Extra High.  We can supply hurricane tested joinery for projects within SED wind zones.

What are the payment terms?

20% of product total is needed as an initial deposit to confirm order and produce shop drawings

35% of product total is due upon approval of shop drawings, as a fabrication deposit

35% of product total and shipping costs due when product is ready to ship, prior to shipping release

10% or adjusted balance due within 30 days after receipt of order 

 

Can I add accessories to the order like installations brackets and screws, blinds, flyscreens, Rollo’s etc.?

Yes, any accessories can be added to your order

What is your favourite timber species?

Our all-time favourite is Siberian Larch. It is cost effective, naturally durable, has good compression strength (hardness) and is just beautiful. It is also a favourite of many of our customers. We also love European Pine. It is the most cost-effective option but still has a similar compression strength and appearance as Larch.

Can I order matching window jamb liners, sills and architraves with the joinery?

Yes, simply let us know when you place the order.

Can I order matching exterior window sills with the joinery?

Yes, simply let us know when you place the order.

Is the hardware adjustable?

Yes, all hinges and cams have either 2D or 2D adjustability.

What are the glazing and frame insulation Values?

Standard wood frames have an R-value of 0.83 but we can supply frames with higher R-values that are Passive house certified.

Double glazing comes with an R-value of up to 0.9. Triple glazing will be up to R-2.0 or even higher if Krypton gas is used instead of Argon.

Do you supply and install?

We are a supply only company but, to ensure proper installation we can brief your builder prior to installation and/or spend the first day on site with your installation crew to explain the system and installation method.